Cancellation policy.

Appointments: Please try to arrive 10 minutes before your appointment, this will give you time to relax before your treatment. If you arrive late, as a courtesy to other clients/patients scheduled after you, we may not be able to extend your appointment time.

Deposits: A deposit of £10 per 60 minute treatment will secure your appointment upon booking.

Cancellations: All cancellations MUST be made 24 hours ahead of your appointment. If you do need to change your appointment please advise us as early as possible. Cancellations within the 24-hour time period will result in the loss of your deposit. Failure to show will result in a 100% cancellation fee. A partial deposit will secure your appointment and once again failure to show will require you to pay the remaining balance of your treatment. The only exception to our cancellation policy is emergency hospitalisation.

Gift Vouchers: Cancellations within the 24-hour time period will result in £10 being deducted from your voucher. Failure to show will result in the full treatment amount being deducted. Vouchers will not be redeemable after expiry.

Thank you for your understanding!